TERMS and CONDITIONS

 

Welcome to the Flavour of Italy Group Ltd website. The Flavour of Italy Group Ltd, trading as Flavour of Italy and/or Italian School of Cooking and/or Cateritaly Ltd and/or Pinocchio Restaurant food & wine and/or Matris Ltd, and/or Flavour of Italy Catering, is an Irish company with its registered office at Unit 4, City Link Business Park, Old Naas Road, Dublin 12.

Following terms and conditions are for bookings of and purchase of products and services from the Flavour of Italy Group Ltd. By using the Flavour of Italy Group Ltd website you agree to follow and be bound by these terms, which may at any time, be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended. These terms and conditions do not affect consumer statutory rights. Please read and familiarize yourself with the Terms & Conditions before purchasing.

 

Cookery classes / Cookery classes Gift Vouchers 

  • Cookery class vouchers are valid for courses and lessons indicated on our website at the    time of booking.

  • Bookings essential. Subject to availability.

  • Full payment must be made prior to a lesson commencing to reserve your place.

  • To redeem your voucher, please send an e-mail to info@flavourofitaly.net with your voucher number and the class you would like to book among the lessons indicated on the on line programs. Our e-mail back with acceptance is your booking confirmation.

  • With 14 days or more notice of cancellation, class can be rescheduled.

  • With less than 14 days notice of cancellation classes cannot be rescheduled, however you are welcome to send someone else in your place.

  • Italian School of Cooking can under no circumstances provide refunds for missed classes.

  • The vouchers purchased on our website are valid for 12 months from the day of payment.

  • The vouchers purchased through other websites or networks are valid for a period of time defined by the terms & conditions they provide.

  • If you purchase cookery classes/vouchers through our website, you have seven days to cancel your purchase from the date of the purchase for any/no reason, under the European Communities Protection of Consumers, unless the booking refer to a class that will take place less than 14 days from the purchase.

  • To cancel your purchase under the above circumstances you must send an e-mail to info@flavourofitaly.net within the seven day period. We will give you a full refund within 30 days of receiving written notice of cancellation.

  • Gift Vouchers may not be exchanged for cash.

  • The Italian school of cooing reserves the right to alter the timing or content of any course, to substitute any teacher, or to cancel a course at any time. The right is reserved to make alterations to all course fees and dates given in brochures or on the Internet. Notification will be given as soon as possible in the event of such changes. In circumstances in which a course is cancelled, the fee can be returned or an alternative course chosen.

  • In the interests of both hygiene and safety, you are advised to wear appropriate clothing, including low-heeled shoes with a non-slip sole.

  • By attending our cookery events you authorize us to use the pictures taken during the event for commercial purposes  unless a specific request is presented by you.

  

Team buildings / corporate and private parties / groups

CONTENT: content of the event is defined by the offers published on the website at the time of booking. Different options can be agreed by written form. In case of cookery classes at home, chef at home, catering services it is the responsibility of the customer making the booking to check that the room or venue being used is one in which event and catering is permitted.

BOOKING & DEPOSIT: your booking should not be considered as confirmed until you receive confirmation from us via e-mail. A non-refundable deposit will be required to secure your booking, with the balance due within the day of the event, as follow:

event total amount by € 750,00  € 300,00 deposit / event total amount over € 750,00 – 40% deposit

CANCELLATION: if a booking is cancelled by the client less than 14 days prior to the event Flavour of Italy will keep the amount of the deposit. If a booking is cancelled by the client more than 14 days prior to the event the amount of the deposit can be used by the client for a further booking. Flavour of Italy reserves the right to cancel any booking, without any liability on its part in the event of damage or destruction to our premises by fire or any other causes, any shortages of labor or food supplies, strikes, walkouts or industrial unrest or any other causes beyond our control, which shall prevent us from performing its obligation in connection with any booking. In these circumstances every effort will be made to accommodate the booking with another outside catering company of similar standard.

FINAL NUMBER OF PARTICIPANTS: final number has to be notified at least 5 working days prior to the event. Our final invoice will be based on that figured number, regardless of subsequent cancellations there may be, additional guests will be charged for (this won’t be apply to group reservations at Pinocchio Restaurant). In case the final number drops dramatically to what was originally agreed, then a charge may be made to cover revenue and money lost by turning away other events. Some of our events are organized in respect of a minimum budget, as per our offers. In case of reduction of the number of participants, the agreed price per person can not be maintained as the total amount is less than our minimum budget. In this case the price applied will be the minimum budget.

NOTE: By attending our cookery events you authorize us to use the pictures taken during the event for commercial purposes  unless a specific request is presented by you.

 

Lunch deliveries

Lunch is delivered Monday to Friday from 12.00 to 15.00. 24 hours notice required. Your booking should not be considered as confirmed until you receive confirmation from us via e-mail. Special dietary requirements must be notified in written form.  Booking made less than 24hours in advance may be accepted at our discreption.

To cancel your purchase you must send an e-mail to info@flavourofitaly.net. In the event of a full or partial cancellation of a confirmed booking the following cancellation charges will apply: cancellation made with less than 48 hours notice – 50% of the price agreed. Cancellation made with less than 24 hours notice – the full cost will be incurred. If an order requires a special purchase for an item or items that we do not normally stock, or it is above our normal stock holding, then a charge may be made to cover these costs.

 

Product purchases

ORDERS: our display of products on the Website is an invitation and not an offer to sell those goods to you.  An offer is made by you when you place the order for products. Note that no contract for the sale and purchase of products comes into effect unless and until we accept your offer.

Order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us.

If you enter a correct e-mail address we will send you an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

We also reserve the right not to accept your order for any reasons. If we are unable to supply a particular product we will not be liable to you except to ensure that you are not charged for that product.

Flavour of Italy Group ltd remains the owner of all goods shipped to the buyer until payment has been made in full.

Certain products may be subject to age restrictions as indicated below or on the product page. We will not sell wine to persons under the age of 18. By placing your order for any of these products, you confirm that you (or where relevant, the person to whom you have directed that the products should be delivered) have reached the required age.

PRICES & DESCRIPTIONS: all prices displayed on the website are inclusive of VAT. All our prices are based on current rates of excise duties and taxes. A delivery charge will be apply depending on the delivery address, the weight and dimensions of the products selected. Prices and descriptions are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. Photos and descriptions are to serve as a guide only and are not contractually binding. Orders will only be dispatched once payment has been received and confirmed.

DELIVERIES: deliveries are Monday to Friday only. Orders will normally arrive within 48 hours of confirmed receipt of payment. Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted. We reserve the right to charge you for storage, re-delivery or both.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address, phone number and other details are incorrect.

Refunds do not apply If delivery was attempted but the recipient was not home, if the address provided is incorrect or incomplete and in other extraordinary circumstances.

CANCELLATIONS, DAMAGE AND DEFECTIVE GOODS: Should you wish to cancel an order, please notify us at least 24 hours before delivery is due. Any notification after this time may result in the delivery being made at cost to the customer.

If you are not completely satisfied with any of our products, return them to us within 7 days with an explanation for a replacement or refund, except for:

• fresh food products, 

• perishable goods, 

• any food which by its nature cannot be returned to us for food safety reasons, 

• goods customised to your specification or personalised goods.   

You will be responsible for the direct cost of returning the cancelled goods.

Note that this cancellation policy only applies where you have a right under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001, and not otherwise. 

When your products are delivered, please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the order confirmation email or delivery note "Damaged" along with a brief description of how or where the item is damaged.

If you have accepted the item and subsequently discover that they are damaged or defective, you are entitled to a refund or replacement. Where a replacement is not possible, we will contact you and offer a product of equal or great value. If you don’t accept you will be entitled to a refund of the purchase price, including a refund of your delivery charges and including the cost of you returning the product to Good Food Ireland as set out below.  

You must provide as soon as possible, preferably the same day as receipt, evidence of the damage or defect.

 

Gift Vouchers

Please inform us about your intention to pay with a voucher at the time of booking. Please note that Cookery class gift vouchers are valid for cookery classes only. They can’t be accepted for other Flavour of Italy services.

Each voucher type has different conditions and validity, please refer to these conditions. Vouchers can't be used after the expiry date.

 

Data Protection

We are committed to protecting your privacy and personal information. We will use all personal information disclosed for the purpose of fulfilling our Contract and in respect of other services offered by us or other companies within the Flavour of Italy Group. We can use the e-mail address provided for the promotion of similar services. The data may also be disclosed to tax consultants, accountants or lawyers to perform the requirements of the law and / or to the exercise of rights in court. We will not sell the Consumer’s personal information to any third parties without their express consent.

Copies of personal information held by us can be provided on request to the Consumer. The Consumer has the right to have any inaccurate information rectified or erased. To unsubscribe from our direct mailing list, to access personal information or to seek to rectify or erase inaccurate information, the Consumer must write to info@flavourofitaly.net.

By attending our cookery events you authorize us to use the pictures taken during the event for commercial purposes  unless a specific request is presented by you.

 

Holiday contract, terms and conditions

Trade & Culture srl, trading as Flavour of Italy Travel, is bonded and fully licensed by the Molise Region, Italy, auth. No. 233/2007.

All packages and travel services in this website start in Italy.

In this website the word "Organiser" means the person who arranges your transport, accommodation etc. and who offers it as a holiday. "Consumer" means you, the person who buys or agrees to buy the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the Booking Form or any other person to whom you transfer a holiday which you have bought. The "Retailer" is the person who sells the holiday to you; he is not responsible for organising the flight, accommodation or other component parts of the holiday.

Some of the advertised holiday are organised by Flavour of Italy Travel. Some of the advertised holiday are organised by other Organisers, in this case Flavour of Italy Travel is considered the Retailer. Consumer will be informed on the name of the Organiser with the travel documentation.

1. THE CONTRACT

a) No Contract shall arise until the Organiser has received a deposit or full payment for the holiday from the Consumer and has issued written confirmation of its acceptance of the booking to the Retailer/Consumer. An internet booking is a confirmed booking once the Consumer has received a Booking Reference Number and confirmation Invoice. The terms of the contract between the Consumer and the Organiser are contained solely in this Booking Form, the Organiser’s confirmation, the Organiser’s brochure or other descriptive material, the terms and conditions of any suppliers of services and the itinerary issued by the Organiser.

Booking for accommodation only or any other separate tourist service cannot be configurated as a package and does not form part of the Holiday contract.
Excursions are any sight-seeing trips or other tours which the Consumer books and pays for through the Organiser’s overseas representatives, the Organiser’s local handling agents or any third party while the Consumer is actually on Holiday. The Organiser’s representatives or agents are acting as a booking agent for the relevant excursion providers. Excursions are not packages and do not form part of the Holiday contract nor are they governed by the Package Holidays and Travel Trade Act 1995.

b) The organiser reserves the right to terminate the contract if the behaviour or conduct of a Consumer either prior to or during a holiday is likely to endanger the safety or well being of other Consumers in his company or that of the Consumer himself or if he is causing unreasonable or undue disturbance or annoyance to other Consumers.

 

2. THE CONTRACT ONLINE

a) The information contained on this website constitutes an advertisement only. The customer, by agreeing to these conditions and electronically submitting this electronic form with an itinerary, credit card details, and other information, makes an offer to the Tour Operator or Retailer for the selected holiday. The Tour Operator or Retailer may either accept or reject this offer. Email notification of acceptance or rejection will be communicated to the Customer at the e-mail address, which the Customer provides. The Customer recognises that a contract for the service is immediately formed when the Operator sends any such notification of acceptance. There is no requirement for exchange of signed hard copies of the agreement. By making an offer in accordance with these terms, the Customer consents to the formation of this contract electronically.

b) Any dispute arising in connection with the contract shall be determined in accordance with Italian laws.

c) The particulars of any holiday advertised on this website are subject to confirmation and acceptance by the Tour Operator. The particulars may be altered by the Tour Operator upon notice to the Customer as soon as possible.

d) These credit card details should be submitted by the credit card account holder. In the event that the Customer is not the credit card account holder, the Customer hereby acknowledges that they are representing that they have the authority of the credit card account holder to submit these credit card details. Criminal or civil liability may attach to a person who submits credit card details without authority.

 

3. PRICES AND PRICE VARIATION

All prices quoted which are stated in Euro, are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary or if any new government-imposed levies such as VAT are introduced the cost of the holiday may increase or decrease accordingly. Any such increase/ decrease shall be paid by or refunded to the Consumer, however no variations will be applied where their combined effects would result in an increase/decrease of less than 2% of the cost of the holiday. During the period of 20 days prior to departure date, the price stated in the brochure shall not be increased by the Organiser.

The prices advertised in the Organiser’s brochure may be revised from time to time and any such price revisions shall be confirmed at the time of booking.

 

4. PAYMENT AND CANCELLATION

A Deposit of 25% must be paid at the time of booking. The holiday must be paid for in full at least 50 days before the scheduled date of departure or if the Contract is made later than 50 days before the scheduled date of departure, it must be paid for in full on the signing of the Booking Form.
If it is not paid by that date, the Organiser shall have the option to cancel the holiday. If the Organiser exercises that option or if the Consumer cancels the holiday (which cancellation must be notified in writing to the Organiser) the following cancellations charges are payable by the Consumer: (these cancellation charges are applied in order to cover the Organiser’s expected losses for the transport and/or accommodation services that the Organiser pays for in advance):

Within time of booking - 51 days of departure 10% of the cost of the holiday is forfeited or loss of deposit, whichever is greater. Within 50-31 days of departure 50% of the cost of the holiday is forfeited. Within 30-15 days of departure 75% of the cost of the holiday is forfeited. Within 15-8 days of departure 90% of the cost of the holiday is forfeited. Within 7 days of departure 100% of the cost of the holiday is forfeited. Different cancellation charges can be applied to some holiday, this will be notified at the time of booking. All cancellation charges apply to each person covered by a booking. Any agency fees and insurance premium payable is not refundable. In a case where only some of the consumers booked cancel, the organiser may, in addition to levying cancellation charges, adjust the price of the holiday for the remaining consumers. In a case where the number of consumers on a booking falls below the minimum number required for the particular accommodation booked the organiser may deem the entire booking to have been cancelled and levy cancellation charges accordingly. In all cases of cancellation all consumers covered by a booking shall be jointly and severally liable to the organiser for all charges including cancellation charges and price adjustments.

5. ALTERATION BY THE ORGANISER

a) The Organiser reserves the right to alter, change, curtail or cancel a holiday.

b) If as a consequence of "force majeure" (as hereinafter defined in sub-paragraph (f) of this clause), the Organiser is obliged to curtail, alter, extend or cancel a holiday, the Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the holiday.

c) A minimum number of bookings is required for a programme of holidays. The Organiser's obligation to provide that programme shall be contingent upon the Organiser receiving and maintaining that minimum number of bookings. In the event that the Organiser does not receive the minimum number of bookings or having received such minimum number has that number reduced by reason of cancellations or transfers by Consumers or otherwise, the Organiser shall be entitled to cancel or curtail the relevant programme at any time up to 3 weeks prior to the departure date and the Consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Organiser shall notify the Consumer within seven days of any cancellation or curtailment necessitated by the foregoing circumstances.

d) If prior to the departure date there is a cancellation, alteration, change or curtailment relating to a holiday, which results in more than 18 hours change in the time of departure, or a change of resort or in the type of accommodation offered, or some other change which fundamentally alters the holiday, the Organiser shall, if practicable, offer an alternative comparable holiday of at least similar standard or shall refund the Consumer all monies paid. Unless within four days of issue of the offer of an alternative holiday, it is declined by the Consumer in writing, the Organiser shall assume that the Consumer has accepted such offer. Where the offer is declined the Consumer shall only be entitled to return of payment made.

e) If after the departure date, the Organiser is unable to provide for any reason, (except limitation as per art. 14) an essential part of the services included in the contract, the Organiser will provide alternative solutions of same or greater value.

f) In this Booking Form, the term "force majeure" means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with a holiday, fraud perpetrated against the Organiser.

6. ALTERATION BY THE CONSUMER.

a) If after acceptance by the Organiser a Consumer wishes to alter a holiday, the Organiser may do so at its discretion if practicable. A request for alteration must be in writing and must be accompanied by a payment of €30.00 per person, which payment is not refundable. If the alteration is impracticable the original holiday arrangement shall continue to apply. If some only of the Consumers booked request a change, which is found to be practicable, a price adjustment for all Consumers on the same booking may be payable and must be discharged on the date shown in the Organiser's written confirmation of such change. If default is made by the Consumer in complying with the foregoing requirements, the Organiser shall have the rights referred to in clause 5.

b) Once travel has commenced, no changes or alterations may be made by the Consumer and no refunds shall be made in respect of any travel arrangements which are not availed of.

7. SUBSTITUTION

a) Where the Consumer is prevented from proceeding with the holiday, he may transfer his booking, having first given the Organiser or Retailer in writing reasonable notice which shall not be less than 28 days of his intention to do so before the departure date. The transferee from the Consumer must sign a Booking Form and comply with any other requirements of the Organiser applicable to the holiday.

b) A Consumer who transfers a holiday booking shall be jointly and severally liable with the transferee to the Organiser or Retailer for payment of any balance due in respect of the holiday and for a substitution fee of €25.00 per person substituted.

8. OBLIGATIONS AND BEHAVIOUR OF HOLIDAYMAKERS

a) The Consumer shall check all travel documentation immediately it is furnished to him. If the Consumer considers any document is incorrect or has a query in relation to the contents he shall forthwith notify the Retailer or the Organiser of his concern and the Organiser shall respond as soon as possible.

b)  The Consumer acknowledges that he is solely responsible for finding all information about documentation needed, for being in possession of a valid individual passport or identity card where accepted, for bringing proof of vaccination certificates and any other document that may be required. The Consumer acknowledges that he is responsible  for finding information about the health and safety situation of the Countries of destination.

c) The Consumer acknowledges and agrees that the behaviour of other holidaymakers (be they clients of the Organiser or otherwise) is a matter outside the control of the Organiser and that the Organiser is not liable for any disruption, inconvenience, disturbance or diminution of enjoyment of the Consumer’s holiday arising from the misbehaviour of other holidaymakers. In the event of a Consumer complaining to the Organiser of the behaviour of other holidaymakers, the Organiser will, if such complaint is justified, use reasonable endeavours by requesting the owner or manager of the accommodation to resolve the problem. However, the Organiser shall not be responsible for the action or lack of action taken by the owner or manager on foot of such a complaint. Parents/Guardians are responsible for the supervision/behaviour of young children and teenagers.

d) The Consumer acknowledges that he is responsible for his own actions and the effect they may have on others. If the Organiser (or any other person in authority) believes that the Consumer’s actions could upset other customers, the Organiser’s suppliers or the Organiser’s own staff, or put them in danger or damage property, the Organiser reserves the right to invoke clause 1b) above (i.e. reserves the right to terminate the holiday contract). This could mean that the Consumer is prevented from using his accommodation or using the transport that the Organiser has arranged. In this event, the Organiser will not pay compensation, refunds, or meet any expenses the Consumer suffers as a result.

9. ACCOMMODATION ON REQUEST

Where accommodation is "on request" a 25% deposit will be payable by the Consumer. This charge will be credited to the cost of the holiday once a booking is confirmed. If the Organiser is unable to obtain the particular accommodation requested by the Consumer, the Organiser shall take all reasonable steps to make a comparable alternative available to the Consumer. If the accommodation requested by the Consumer cannot be confirmed or an alternative offered, or, if the alternative offered is not acceptable to the Consumer, the Consumer shall be entitled to a refund of all monies paid to the Organiser less the amount of the agency reservation fees with a maximum of € 50.00.
 

10. SPECIAL REQUESTS

Special requests (e.g. ground floor accommodation, seaview, etc.) shall be communicated by the Consumer in writing to the Organiser or Retailer at the time of making the booking. The Organiser shall use reasonable endeavours to fulfil such requests. The granting of such requests is the sole responsibility of the relevant supplier. No liability shall attach to the Organiser for failure to comply with a special request and such requests do not form part of the contract
 

11. DISABLED PERSONS

It shall be the Consumer's responsibility to disclose, prior to booking, to the Organiser any physical or mental condition of a member of his party which may be relevant. Where a confirmed booking is made for any disabled person the Consumer must immediately request and complete a Special Needs Priority Form. This Form is to be requested by the Consumer from the Organiser and the completed form returned within 7 days to the Organiser. The Organiser reserves the right to decline to provide a holiday for a disabled person where, in the Organiser's opinion, that holiday would be inconsistent with the special needs of a disabled person. No liability shall attach to the Organiser for the provision of an unsuitable holiday for any disabled person where no completed form has been returned.

12. HOTEL CLASSIFICATION

The official classification of hotels is provided on the basis of explicit and formal indications by the competent authority of the country in which the service is provided.
In the absence of official classifications recognised by the competent public authorities of countries members of the EU where the service is provided, the Organiser reserves the right to provide his own description of the accommodation, such as to permit an evaluation and subsequent acceptance thereof by the tourist.

13. LIMITATION OF LIABILITY OF THE ORGANISER

The Organiser shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser or Retailer acting on the Organiser’s behalf nor to that of another supplier of services because:

the failure which occurs in the performance of the contract is attributable to the Consumer; such failure is attributable to a third party unconnected with the provision of the services contracted for, and is unforeseeable or unavoidable; or such failure is due to:–unusual and unforeseeable circumstances beyond the control of the Organiser, the Retailer acting on his behalf or other supplier of services, the consequences of which could not have been avoided even if all due care had been exercised; or an event which the Organiser, the Retailer acting on his behalf or the supplier of services, even with all due care, could not foresee or forestall.

In any other case the Organiser is to be regarded as having all benefit of any limitations of compensation contained in any International Conventions applicable to the Consumer’s holiday.

The Retailer who made the booking of the package is not responsible in any way for the obligations arising from the organisation of the travel, but is responsible exclusively of the obligations arising from his role as intermediary.

14. INSURANCE

When not included in the package or service, it is suggested to stipulate a travel insurance policy, that can be arranged by the Organiser or by any other insurance scheme. The Consumer's attention is drawn to the exclusion clauses and excess in the insurance policy arranged by the Organiser. It is the responsibility of the Consumer to read their insurance policy before they travel and check that the insurance scheme provides the Consumer with his desired level of cover. In so arranging insurance cover for the Consumer the Organiser is acting as the agent of the relevant insurer and shall not be responsible to the Consumer for any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. The Consumer shall be responsible for making any special or increased insurance arrangements which he deems necessary.

15. COMPLAINTS

a) If the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the Organiser’s representative at the location where the Consumer is when the complaint arises and shall if the Organiser requires, complete a form setting out in detail the Consumers complaint. This in order to permit to the Organiser or his representative to put the situation right. If the Consumer fails to comply with such requirement, possible compensation will be decreased as per article 1227 cc.

b) Notwithstanding any action taken under sub-paragraph (a) of this clause the Consumer shall be obliged to notify the Organiser in writing of any unresolved complaint not later than 10 days after his return to the port of departure or termination of the holiday whichever is the earlier. The Organiser shall be entitled to a reasonable period of time within which to investigate any written complaint received from the Consumer and to respond thereto before any arbitration or other legal proceedings are initiated by or on behalf of the Consumer.

16. DATA PROTECTION

We are committed to protecting your privacy and personal information. We will use all personal information disclosed for the purpose of fulfilling our Contract with the Consumer as a tour operator/holiday Organiser/Retailer and in respect of other services offered by us or other companies within the Flavour of Italy Group. We can use the e-mail address provided for the promotion of similar services. The data may also be disclosed to tax consultants, accountants or lawyers to perform the requirements of the law and / or to the exercise of rights in court. We will not sell the Consumer’s personal information to any third parties without their express consent.

Copies of personal information held by us can be provided on request to the Consumer. The Consumer has the right to have any inaccurate information rectified or erased. To unsubscribe from our direct mailing list, to access personal information or to seek to rectify or erase inaccurate information, the Consumer must write to info@flavourofitaly.net.

 


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